Hyundai Duty Free Shop

Answer Duty free shopping is available to Korean and non-Korean citizens who are confirmed to be leaving the country. When visiting HYUNDAI DEPARTMENT STORE DUTY FREE (offline), you must have your passport and flight information (e-ticket) on hand in order to make a purchase.
The purchased product must then be picked up on the designated departure date by the purchasing individual, who must go to the respective pick-up location and present his or her passport and ticket (inscribed with accurate departure information) for personal identification purposes.

Answer Purchases can be made up to 90 days before departure at offline locations and 60 days before departure on Hyundai Department Store Duty Free Online.
Foreigners may, as already outlined by Hyundai Department Store Duty Free’s policy, purchase and receive Korean products on-site up to 60 days before their departure date.
Offline business hours are 09:30 to 20:00 for Hyundai Department Store Duty Free Trade Center and 11:00 to 22:00 for Hyundai Department Store Duty Free Dongdaemun. Both locations are operated year-round, as is Hyundai Department Store Duty Free Online, which is open 24 hours a day.
Please note, however, that the last order time is different for each airport depending on departure time. Therefore, customers are advised to check the MyHyundai page of Hyundai Department Store Duty Free Online for further information.
Go To "My Hyundai"

Answer Yes. Before receiving your purchase from the pick-up location, the employee will check whether the name on your passport and boarding pass matches the name on the purchase receipt. Therefore, please make sure that the individual leaving the country is the purchasing individual.

Answer Duty free purchases may be picked up from the designated pick-up locations at the airport you are departing from. The pick-up location may vary depending on your flight number and/or departure gate. Please check the exact location of the pick-up location on your receipt in advance.
Duty free purchases may only be picked up from the designated pick-up location at departure. Purchases may not be picked up upon returning to the country. It is recommended that you pick up your purchases one or two hours before your flight’s departure time.
How to pick-up product

Answer COffline cancellation of the purchase of a product that has not yet been picked up may be done at the store of purchase. Online cancellations may be done through the Integrated Call Center.

If the purchase was made at HYUNDAI DEPARTMENT STORE INTERNET DUTY FREE, it can be immediately cancelled if the status of the purchased product is “Order Complete.”
However, if the status is “In Transit” or “Arrived at pick-up location,” you must contact the Integrated Call Center for further instructions on the cancellation procedure.

The phone number for HYUNDAI DEPARTMENT STORE DUTY FREE’s Integrated Call Center is +82-2-2163-6215. (Business hours for branch and internet duty free-related inquiries: 10:00 ~ 19:00(Korea Standard Time, year-round)

Answer Please contact the Integrated Call Center at least three days before your departure date in the event that your departure details change.
Integrated Call Center, HYUNDAI DEPARTMENT STORE DUTY FREE: (phone) +82-2-2163-6215, 10:00 ~ 19:00(Korea Standard Time, year-round)

Answer If you didn’t receive your purchase at departure, you may cancel the purchase or pick it up in person if you are scheduled to leave the country again within the next 30 days.
If you would like to cancel the purchase, online purchases may be cancelled by the customer at the HYUNDAI DEPARTMENT STORE INTERNET DUTY FREE website. You may also contact the Integrated Call Center.

The phone number for HYUNDAI DEPARTMENT STORE DUTY FREE’s Integrated Call Center is +82-2-2163-6215. (Business hours for branch and internet duty free-related inquiries: 10:00 ~ 19:00(Korea Standard Time, year-round))

Products that are not picked up for over one month are automatically processed as cancelled purchases. If the product was purchased online, the coupon and/or accumulated cash used will not be returned to you.
Please note that some brands, depending on individual brand policy, may not permit the pick-up of purchases left behind even if the customer will be re-departing the country.