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Shopping Information
HDDFS Shopping Guide
HDDFS Shopping Guide
Shopping Guidelines
Eligible Customers and Conditions of Purchase
- All Korean or non-Korean citizens who are confirmed to be leaving the country are eligible.
- When visiting a duty-free branch, the individual who is scheduled to leave the country must make sure to have his/her passport on hand as well as a flight ticket (or e-ticket) with the holder’s departure date and time and flight number. Purchase cannot be made with a photocopy or scanned image of the shopper’s passport.
- Duty free purchases may be made starting from 60 days before departure.
Shopping hours
| Trade Center | Dongdaemun | Incheon Airport | HDDFS Online |
|---|---|---|---|
| 09:00 ~ 20:30Year-round | 10:30 ~ 23:00Year-round | 06:30 ~ 21:30Year-round | 24-hour operation |
Call Center (Korean language services only)
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82-1811-6688Hours: 10:00 ~ 18:30 (Korea Standard Time, year-round)
How to pick-up product
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Step 1
Visit Hyundai Department Store Duty Free’s Pick-up Location at the airport
- Duty free purchases must be picked up from the designated pick-up location.
- Purchases that are not picked up before departure may not be picked up upon arrival and cannot be mailed to the customer’s home address.
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Step 2
Present passport, boarding pass, and purchase receipt
- Only the individual who made the purchase may pick up duty free purchases.
- If the departure information (passport number, name in English, nationality, etc.) of the individual is different from that of the purchasing individual, pick-up cannot be completed. Please make sure to enter the correct information in advance.
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Step 3
Confirmation of purchase (signature)
- Please check the product name and quantity upon pick-up. If there is any discrepancy, immediately inform the employee on duty.
- Hyundai Department Store Duty Free does not assume any responsibility for products after pick-up or departure from the country.
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Step 4
Pick-up is complete
Pick-up Locations
Please direct all pick-up location-related inquiries to the Integrated Call Center (82-1811-6688). (consultation hours: 10:00 ~ 18:30, Korea Standard Time, year-round)
- Incheon International Airport East
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- Location4F (across from Gate 11)
- Incheon International Airport West
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- Location4F (across from Gate 43)
- Incheon International Airport Concourse
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- Location4F (above Gates 119 and 120 (2F))
- Incheon International Airport T2
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- LocationAcross from Gate 252 (4th fl.) after passing Departure Screening Area 2
- Gimpo International Airport
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- LocationAcross from Gates 34 after passing the Departure Screening Area
- Gimhae International Airport
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- LocationAcross from Gates 1 and 2 (on the right-hand side) after passing the Departure Screening Area
- Jeju International Airport
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- LocationAcross from Gates 19 and 20 (on the left-hand side) after passing the Departure Screening Area
- Cheongju International Airport
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- LocationStraight ahead after passing the Departure Screening Area
- Daegu International Airport
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- LocationOn the left immediately after passing the Departure Screening Area
- Busan Port
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- LocationOn the right immediately after passing the Departure Screening Area
Terms & Conditions
Change of Departure Details
- In case of a cancellation or change of departure information, please make sure to inform Hyundai Department Store Duty Free’s Customer Center of cancellation/change three days before the original departure date.
- Call Center: 82-1811-6688 (consultation hours: 10:00 ~ 18:30, Korea Standard Time, year-round)
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The departure date may be changed to any date that is within 180 days of the initial purchase date.
The flight may be changed to one that departs within 60 days of the date on which the change is made.
Terms of cancellation, exchange, or refund
| Under US$600 | Over US$600 | |
|---|---|---|
| Refund (cancellation) |
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| Exchange (re-purchase after cancellation) |
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- Cancellation/exchange may not be permitted if the value of the product has noticeably decreased due to its use, passage of time, or partial consumption by the customer; removal of product price tag; damage of product’s label or constituent components; or loss of one or more constituent components.
- If the product is inconsistent with the content of its advertisement/written depiction or is faulty, it may be exchanged or refunded within three months of the pick-up date, or 30 days of the awareness of such fact, or date that the individual could have been aware of such fact .
- Exchanges may only be made if the purchased item(s) is in stock (in the case that the item in question is sold out, a refund will be processed).
- Refund or exchange of products that exceed the $600 limit may only be processed if the purchasing individual returns the product(s) to customs when re-entering the country.
