HDDFS

Shopping Guidelines

Eligible Customers and Conditions of Purchase

All Korean or non-Korean citizens who are confirmed to be leaving the country are eligible.
When visiting a duty-free branch, the individual who is scheduled to leave the country must make sure to have his/her passport on hand as well as a flight ticket (or e-ticket) with the holder’s departure date and time and flight number.
Purchases can be made up to 90 days before departure at offline locations and 60 days before departure on Hyundai Department Store Duty Free Online.
Foreigners may, as already outlined by Hyundai Department Store Duty Free’s policy, purchase and receive Korean products on-site up to 60 days before their departure date.

Shopping hours


Trade Center	Dongdaemun	Incheon Int'l Airport(Terminal 1, Terminal 2)	HDDFS Online
09:30 ~ 20:00Korea Standard Time, year-round	11:00 ~ 22:00Korea Standard Time, year-round	06:30 ~ 21:30Korea Standard Time, year-round	24-hour operation

Call Center

+82-2-2163-6215 Hours: 10:00 ~ 19:00 (Korea Standard Time, year-round)

How to pick-up product

Step 1

Visit Hyundai Department Store Duty Free’s Pick-up Location at the airport

Duty free purchases must be picked up from the designated pick-up location.
Purchases that are not picked up before departure may not be picked up upon arrival and cannot be mailed to the customer’s home address.

Step 2

Present passport and boarding pass

Only the individual who made the purchase may pick up duty free purchases.
If the departure information (passport number, name in English, nationality, etc.) of the individual is different from that of the purchasing individual, pick-up cannot be completed. Please make sure to enter the correct information in advance.

Step 3

Confirmation of purchase (signature)

Please check the product name and quantity upon pick-up. If there is any discrepancy, immediately inform the employee on duty.
Hyundai Department Store Duty Free does not assume any responsibility for products after pick-up or departure from the country.

: Step 4

Pick-up is complete

Pick-up Locations

Please direct all pick-up location-related inquiries to the Integrated Call Center (+82-2-2163-6215). (consultation hours: 10:00 ~ 19:00, Korea Standard Time, year-round)

Incheon International Airport Terminal 1 West wing: Pick-up location4F (across from Gate 43) Inquiriespick-up location (02-2163-6215) Phone consultation10:00 - 19:00 (GMT +9)
Incheon International Airport Terminal 2: Pick-up location4F (across from Gate 252 after passing through Immigration Desk 2) Inquiriespick-up location (02-2163-6215) Phone consultation10:00 - 19:00 (GMT +9)
Gimpo International Airport: Pick-up locationAcross from Gate 34 after passing through Immigration Desk 2 Inquiriespick-up location (02-2163-6215) Phone consultation10:00 - 19:00 (GMT +9)
Jeju International Airport: Pick-up locationAcross from Gate 19, 20 Across from Gate 1, 2 after passing through Immigration Inquiriespick-up location (02-2163-6215) Phone consultation10:00 - 19:00 (GMT +9)
Gimhae International Airport: Pick-up locationAcross from Gate 1, 2 after passing through Immigration Inquiriespick-up location (02-2163-6215) Phone consultation10:00 - 19:00 (GMT +9)
Incheon International Ferry Terminal: Pick-up location4F (Across from the departure office on the right) Inquiriespick-up location (02-2163-6215) Phone consultation10:00 - 19:00 (GMT +9)

Terms & Conditions

Change of Departure Details

In case of a cancellation or change of departure information, please make sure to inform Hyundai Department Store Duty Free’s Customer Center of cancellation/change three days before the original departure date.
Call Center: +82-2-2163-6215 (consultation hours: 10:00 ~ 19:00, Korea Standard Time, year-round)
The departure date may be changed to any date that is within 180 days of the initial purchase date.
The flight may be changed to one that departs within 60 days of the date on which the change is made.

Terms of cancellation, exchange, or refund


	Under US$800	Over US$800
Refund (cancellation)	Within Korea: via in-person visit to store Overseas: via international mail	Within Korea: via in-person visit to store (when re-entering the country, only possible if the product was sent through customs) Overseas: via international mail
Exchange (re-purchase after cancellation)	Within Korea: re-purchase after cancellation at store (only applies to individuals who are scheduled to re-depart the country) Overseas: exchange via international mail (for identical products only)	Within Korea: re-purchase after cancellation at store (when re-entering the country, only possible if the product was sent through customs. Only applies to individuals who are scheduled to re-depart the country.) Overseas: exchange via international mail (for identical product only)

Cancellation/exchange may not be permitted if the value of the product has noticeably decreased due to its use, passage of time, or partial consumption by the customer; removal of product price tag; damage of product’s label or constituent components; or loss of one or more constituent components.
If the product is inconsistent with the content of its advertisement/written depiction or is faulty, it may be exchanged or refunded within three months of the pick-up date, or 30 days of the awareness of such fact, or date that the individual could have been aware of such fact .
Exchanges may only be made if the purchased item(s) is in stock (in the case that the item in question is sold out, a refund will be processed).
Refund or exchange of products that exceed the $800 limit may only be processed if the purchasing individual returns the product(s) to customs when re-entering the country.

Hyundai Duty Free Shop

HDDFS Shopping Guide